As a repeat loyal Island Metals customer you can expect extra benefits that help you get your metal roofing and siding supplies quicker, easier, and cheaper. It's our way of saying thank you for your business.
FAQ
How does it work?
What is VIP Priority Order Fulfillment?
What is Delivery Fee Waiver?
What is the Discount?
What is Island Metals Store Credit or Gift Card?
Can I earn multiple benefits per year?
Can the VIP program change?
Do you need to fill out anything to get VIP?
How does it work?
- Based on your purchases at Island Metals from the prior quarter (3 months), if you qualify for VIP status then you'll enjoy the benefits for the next 3 months.
- We evaluate qualification at the end of every calendar quarter (March, June, Sept, Dec)
- Based on the purchase evaluation of each quarter you can qualify to move up or down status, or no longer qualify for VIP status
- Metal Building purchases count in the qualification in combination with metal roofing supply orders, not as stand alone purchases
- In addition, to qualify you must not have any past due invoices greater than 30 days
- We will notify you of your status via email on file after qualification evaluation
What is VIP Priority Order Fulfillment?
- Priority Order Fulfillment means you get to the front of the line. You already know Island Metals provides exceptionally fast and accurate products and services. With VIP Priority, your orders will get processed ahead of non-VIP customers.
What is Delivery Fee Waiver?
- Normally we charge a fee to bring your order out to your job site on Kauai. This fee is waived for orders greater than $4000 for VIP-BRONZE and waived for all orders for VIP-PATINA and VIP-PLATINUM. A discount equivalent to the delivery fee on Kauai will be credited for shipments off island.
What is the Discount?
- For VIP-PATINA customers you will receive a 3% discount, VIP-PLATINUM will receive a 5% discount off your sales price on all orders paid for during your VIP status period.
- If you have an estimate with the discount that doesn't turn into a paid invoice during the VIP status period, then the estimate and subsequent invoice will reflect the discount based on your current VIP status.
What is Island Metals Store Credit or Gift Card?
- The Island Metals Store Credit will be issued to your account once your VIP status is qualified and awarded
- You may select a gift card instead of store credit. Contact our office to see what Gift cards are available. Gift cards are ordered once your VIP status is qualified and available for pick up at Island Metals within 2-6 weeks
- You may choose store credit and a gift card mix if you let us know at time of award, otherwise store credit will be selected
Can I earn multiple benefits per year?
- YES! Each quarter your VIP status is determined by the amount purchased at Island Metals during that 3 months. So if you qualify for VIP - PLATINUM in quarter-1 (end of March for the purchases completed in Jan-Mar), then you will earn the benefits for PLATINUM for quarter-2 (Apr-Jun). At the end of June you would be evaluated again and depending on the purchases completed in Apr-Jun then you would qualify for the benefits of that VIP status
- EXAMPLE 1) Same Status all year
- If you purchased $70,000 or more in Jan-Mar you would be awarded VIP-PLATINUM for quarter-2 (Apr-Jun)
- If you purchased another $70,000 or more in Apr-Jun you would be awarded VIP-PLATINUM for quarter-3 (Jul-Sept)
- If you purchased another $70,000 or more in Jul-Sept you would be awarded VIP-PLATINUM for quarter-4 (Oct-Dec)
- If you purchased another $70,000 or more in Oct-Dec you would be awarded VIP-PLATINUM for quarter-1 (Jan-Mar)
- In the above example, you would have VIP Order Fulfillment, Delivery Fee Waived, Receive 5% on All Orders, and $4000 in Island Metals Store credit or $4000 in Gift Cards (or a mix based on what is chosen each quarter you qualify)
- EXAMPLE 2) Status Change
- If you purchased $70,000 or more in Jan-Mar you would be awarded VIP-PLATINUM for quarter-2 (Apr-Jun)
- If you purchased another $50,000 in Apr-Jun you would be awarded VIP-PATINA for quarter-3 (Jul-Sept)
- If you purchased another $35,000 in Jul-Sept you would be awarded VIP-BRONZE for quarter-4 (Oct-Dec)
- If you purchased another $10,000 in Oct-Dec you would NOT be awarded VIP status for quarter-1 (Jan-Mar)
- In the above example, you would have VIP benefits for Apr-Dec but not in Jan-Mar, and $1700 in Island Metals Store credit or $1700 in Gift Cards (or a mix based on what is chosen each quarter you qualify)
Can the VIP program change?
- Yes. This VIP program is subject to change at any time. The VIP program details will be updated on www.islandmetals.com website as well as written communication via email or text to our current VIP program customers. You may contact Island Metals at 808-246-6600 at any time to discuss the VIP program.
Do you need to fill out anything to get VIP?
- No! We make it totally easy, no forms to fill out or anything. Based on your purchases from us we will notify you of your VIP status and handle everything else on our end.